Marhraoui, Mohamed Amine, Mohammed Abdou Janati Idrissi, & Abdellah El Manouar (2022). Critical success factors for organizational agility: Q-study and the place of IT. In Hakikur Rahman (Ed.), Achieving organizational agility, intelligence, and resilience through information systems (pp. 269-298, Chap 10). Hershey, PA: IGI Global. (Chapter link: http://doi:10.4018/978-1-7998-4799-1.ch010)

Abstract: Companies are facing important challenges related to markets’ internationalization, regulatory restrictions, and fierce competition especially during the COVID-19 context. Environment is thus characterized by rapid and volatile changes. Organizational agility is the key capability allowing firms to adapt continuously by sensing changes in their environment and responding in an efficient and rapid manner. Previous work has addressed organizational agility enablers, including IT ones, allowing the firm to be more agile. In this chapter, the authors first extend their organizational agility enablers list through an in-depth analysis of consulting firms and governmental agencies reports on agility during the COVID-19 context. The final list contains 28 organizational agility enablers belonging to 10 groups. Then, the authors conduct a Q-study in order to identify what factors are critical for a successful journey towards agility and to analyze the results from an IT perspective.

Mohamed Amine Marhraoui <> is in ENSIAS Engineering School, Mohammed V University, Rabat, Morocco.